Refund policy

Return & Refund Policy

At NALINAM, we carefully inspect every saree before dispatch to ensure you receive a quality product. However, if you receive a damaged item, we are here to help.

Eligible for Return or Refund

A return or refund will be accepted only if:

* The product is received in a damaged condition.
* You notify us within 24 hours of receiving your order.
* A continuous parcel opening video is provided, starting from the unopened package showing the shipping label until the product is fully unpacked. This video is mandatory for verification.

If the parcel opening video is not provided, we will not be able to process any return or refund request.

Not Eligible for Return or Refund

Returns or refunds will not be accepted for the following reasons:

* Slight variations in saree colour due to lighting, photography, screen resolution, or display settings.
* Minor differences in fabric texture or feel, as these may vary naturally depending on the weaving and manufacturing process.
* Change of mind after purchase.
* Personal preference regarding colour, design, fabric, or appearance.
* Products that have been used, washed, altered, or damaged after delivery.

Refund Process

Once your claim is verified and approved, your refund will be processed to your original payment method or via an agreed payment method. The refund processing time may vary depending on your bank or payment provider.

Contact Us

To request a return or refund, please contact us within 24 hours of receiving your order and include:

* Your Order Number
* Parcel Opening Video
* Photos of the damaged product
* A brief description of the issue

Our team will review your request and respond as soon as possible.